Past Robert Trent Lean Six Sigma robert.trent@charter.com & | Mr. Trent is a thought leader, author, speaker, and is considered by industry experts an authority in improving customer experience. Having spent decades leading large, complex contact center transformation engagements, his clients have seen impressive results in operational cost reductions, revenue increases and spikes in customer satisfaction scores. These achievements come from Mr. Trent’s knowledge, experience and application of CRM strategy development, business process re-engineering, application of automation technologies and disciplined project management methodologies. His clients include many Fortune companies including IBM, Verizon Business, BellSouth, SBC (AT&T), Blue Cross Blue Shield, Telstra (Australia), The Home Depot, Chunghwa Telephone (Taiwan), Johnson & Johnson, Time Warner, Sprint, to name a few. His specialties include: • Functional Requirement Discovery and Analysis • Consulting Engagement Oversight and Governance • Strategic Account Management • New Business Development • Customer Relationship Management Consulting • Go-to-Market Strategies • Complex Project Management • Social Media Strategies for Contact Centers Mr. Trent is a father of two, and grandfather of four and has served in several religious and civic organizations.

Past Robert Trent Lean Six Sigma

Mr. Trent is a thought leader, author, speaker, and is considered by industry experts an authority in improving...

Marietta, Georgia, United States

*50 free lookup(s) per month.

No credit card required.

Past Robert Trent Lean Six Sigma’s Emails [email protected]

Past Robert Trent Lean Six Sigma’s Phone Numbers No phone number available.

Social Media

Past Robert Trent Lean Six Sigma’s Location Marietta, Georgia, United States

Past Robert Trent Lean Six Sigma’s Expertise Mr. Trent is a thought leader, author, speaker, and is considered by industry experts an authority in improving customer experience. Having spent decades leading large, complex contact center transformation engagements, his clients have seen impressive results in operational cost reductions, revenue increases and spikes in customer satisfaction scores. These achievements come from Mr. Trent’s knowledge, experience and application of CRM strategy development, business process re-engineering, application of automation technologies and disciplined project management methodologies. His clients include many Fortune companies including IBM, Verizon Business, BellSouth, SBC (AT&T), Blue Cross Blue Shield, Telstra (Australia), The Home Depot, Chunghwa Telephone (Taiwan), Johnson & Johnson, Time Warner, Sprint, to name a few. His specialties include: • Functional Requirement Discovery and Analysis • Consulting Engagement Oversight and Governance • Strategic Account Management • New Business Development • Customer Relationship Management Consulting • Go-to-Market Strategies • Complex Project Management • Social Media Strategies for Contact Centers Mr. Trent is a father of two, and grandfather of four and has served in several religious and civic organizations.

Past Robert Trent Lean Six Sigma’s Current Industry Career Break

Not the Past Robert Trent Lean Six Sigma you were looking for?

Find accurate emails & phone numbers for over 700M professionals.

Work Experience

Career Break

Voluntary work

Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Opstel Services

Chief Customer Experience Officer

Fri Jan 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)

Verizon

Customer Experience Design Executive

Sun Nov 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)

Verizon Enterprise Solutions

Executive Consultant Partner

Thu May 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)

Customer Affinity Solutions

Contact Center Business Consultant

Sun Sep 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Performance Technology Partner

Senior Consultanat

Wed Jun 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Sep 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)

Metabolic Cardiovascular Institute Of Fl

Senior Business Consultant

Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)

Usaa

Sales Transformation Consultant

Fri Oct 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)

Consultant To Chunghwa Telephone

Go-To-Market Consultant

Sat Aug 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)

Outsource Institute

Former Chairman of Call Center Special Interest Group

Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)

Verizon

Consultant to Verizon Business, Atlanta, GA USA

Fri Jun 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)

Contact Center Transformation

Founder and Senior Consultant

Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)

Genesys

Consultant to Telstra, Melbourne, Australia

Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)

Ibm

Associate Partner

Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)

Enterprise Transformation Services

Business Development Partner

Sat Apr 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)

Bellsouth Business

Director

Thu Oct 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)

Charter Communications

Director of Sales

Sun Jun 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)

Sprint

Group Manager

Sun Sep 01 1991 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time)

Audiofax

Director of Sales NE

Mon Apr 01 1991 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 1991 00:00:00 GMT+0000 (Coordinated Universal Time)

Shared Resource Exchange

SRX

Mon Sep 01 1986 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 1991 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

FAQ About Past Robert Trent Lean Six Sigma

Past Robert Trent Lean Six Sigma is located at
Marietta, Georgia, United States

Past Robert Trent Lean Six Sigma is a
Mr. Trent is a thought leader, author, speaker, and is considered by industry experts an authority in improving customer experience. Having spent decades leading large, complex contact center transformation engagements, his clients have seen impressive results in operational cost reductions, revenue increases and spikes in customer satisfaction scores. These achievements come from Mr. Trent’s knowledge, experience and application of CRM strategy development, business process re-engineering, application of automation technologies and disciplined project management methodologies. His clients include many Fortune companies including IBM, Verizon Business, BellSouth, SBC (AT&T), Blue Cross Blue Shield, Telstra (Australia), The Home Depot, Chunghwa Telephone (Taiwan), Johnson & Johnson, Time Warner, Sprint, to name a few. His specialties include: • Functional Requirement Discovery and Analysis • Consulting Engagement Oversight and Governance • Strategic Account Management • New Business Development • Customer Relationship Management Consulting • Go-to-Market Strategies • Complex Project Management • Social Media Strategies for Contact Centers Mr. Trent is a father of two, and grandfather of four and has served in several religious and civic organizations. Career Break

Past Robert Trent Lean Six Sigma currently works in the
Career Break

Past Robert Trent Lean Six Sigma specializes in
Mr. Trent is a thought leader, author, speaker, and is considered by industry experts an authority in improving customer experience. Having spent decades leading large, complex contact center transformation engagements, his clients have seen impressive results in operational cost reductions, revenue increases and spikes in customer satisfaction scores. These achievements come from Mr. Trent’s knowledge, experience and application of CRM strategy development, business process re-engineering, application of automation technologies and disciplined project management methodologies. His clients include many Fortune companies including IBM, Verizon Business, BellSouth, SBC (AT&T), Blue Cross Blue Shield, Telstra (Australia), The Home Depot, Chunghwa Telephone (Taiwan), Johnson & Johnson, Time Warner, Sprint, to name a few. His specialties include: • Functional Requirement Discovery and Analysis • Consulting Engagement Oversight and Governance • Strategic Account Management • New Business Development • Customer Relationship Management Consulting • Go-to-Market Strategies • Complex Project Management • Social Media Strategies for Contact Centers Mr. Trent is a father of two, and grandfather of four and has served in several religious and civic organizations.

Past Robert Trent Lean Six Sigma speaks the following languages:
No languages available.

Past Robert Trent Lean Six Sigma has prior experience in the following industries:
Opstel Services , Verizon , Verizon Enterprise Solutions , Customer Affinity Solutions , Performance Technology Partner , Metabolic Cardiovascular Institute Of Fl , Usaa , Consultant To Chunghwa Telephone , Outsource Institute , Verizon , Contact Center Transformation , Genesys , Ibm , Enterprise Transformation Services , Bellsouth Business , Charter Communications , Sprint , Audiofax , Shared Resource Exchange

Past Robert Trent Lean Six Sigma has the following professional experience:
Career Break , Opstel Services , Verizon , Verizon Enterprise Solutions , Customer Affinity Solutions , Performance Technology Partner , Metabolic Cardiovascular Institute Of Fl , Usaa , Consultant To Chunghwa Telephone , Outsource Institute , Verizon , Contact Center Transformation , Genesys , Ibm , Enterprise Transformation Services , Bellsouth Business , Charter Communications , Sprint , Audiofax , Shared Resource Exchange .